This is a great article that appeared in the LA Times recently. Favorite cheerleader sprain her ankle before the big game? Didn't get a hoped for promotion at work? Painted a DOG (not the hairy kind)?
I never seem to know what to say when someone else has their meltdown...this article gave me some good tips!
(Illustration by Wes Bausmith / Los Angeles Times)
How not to say the wrong thing by Susan Silk and Barry Goldman, an insightful and important read.
It works in all kinds of crises – medical, legal, even existential. It's the 'Ring Theory' of kvetching. The first rule is comfort in, dump out. read entire article HERE
Susan Silk is a clinical psychologist. Barry Goldman is an arbitrator and mediator and the author of "The Science of Settlement: Ideas for Negotiators."
Copyright 2013 Los Angeles Times